Shopping in the States with Dollarpig

February 7, 2010 by joergland

Most of you know the feeling when you go shopping in the States as a person from Western Europe. The American Brands are so cheap, everywhere discounts and specials and on top of that the buying power of the strong Euro. For all of you who might not have the time to go to NY just for shopping (you have to buy a lot in order to make up the costs involved to get there) and want to avoid unnecessary flights (our climate will thank you for this) there is a new service called Dollarpig. A woman from Germany has started this service after she was asked by so many persons to send them products from the States (after she moved to the states). The great thing about this service is that you will know how much a purchase costs at the end of the day. It is such a hassle to order goods from the abroad because of the shipping costs, taxes, customs etc.

This service probably won’t scale that much because at a certain point the brands will have a close look at it, because they usually don’t like that consumer’s benefit from price differentiation for different markets.

About success and failure

February 6, 2010 by joergland

I found this on Venturebeat. An intersting video from Randy Komisar of Kleiner Perkins about entrepeneurship and failure. I am glad that he is not only looking at the States but also on Western Europe and Asia.

The value of web 2.0 for my shoemaker

January 14, 2010 by joergland

Recently I had an interesting discussion with the shoe maker around the corner who also is in the ‘lock and key service’ business. While he was fixing a show for me I was looking for his Qype reviews on my phone. I asked him about what he thinks about services like Qype.

He had no idea at all! The only thing he was mentioning was that he was worried about bad reviews. I agree that in a business like the ‘lock & key service’ people almost expect bad reviews (opening a look and towing a car on a weekend must be the most profitable business on earth without a need to care about customer retention), but they still hope to find a good one when they need help.

So how should a person like him actually use this service to attract new customers to his tiny shop? He is great in fixing shoes and in unlocking doors, but a dyslexic in marketing his business.

I tried to explain him the value of user generated reviews. On the one hand there is the influence of these reviews on Qype and Google as well as on the user who read the reviews. On the other hand he needed to understand the incredible value of the mobile use case for his ‘lock & key service’. The first one is easy – the tags are important for the search on Qype and the reviews are more important for Google. The user are looking for ‘fixing shows + Hamburg Schanze (the area where his store is located)’ or ‘lost key + help + Hamburg’.

The mobile one goes in line with the keywords. Imagine: You are locked out and can’t get in your apartment. What are you doing? You call a key service and persons with a smart phone are looking for one on Google or Qype. After they found services in their area they briefly judge them by the reviews. You don’t want to call the €300 rip off service. You are looking for a service like the one from Uwe M. who charges less and is also very friendly to the customers. So a good listing (keywords, pictures etc.) plus good reviews can drive a lot of additional traffic/customers to him.

The next time he prints new business cards for his store he might add his Qype URL as well as asking satisfied customers for a review.

Groupon Mania in Germany

January 9, 2010 by joergland

It is quite interesting that the first Groupon clones not have been launched earlier (it was presented in Germany at the live shopping days already in February 2009). But now, after Groupon got a solid funding ($30m) at an interesting valuation ($250m), almost every day a new clone is starting. So by the end of the month we might see at least 10 approaches out there. I wish everyone company all the best with their product.

But the most important thing will be not only getting the customers to the site and buy a coupon. The deals itself are the most important factor. Who cares about a saving of €5 (even though it might be a 50% discount) and how much can a Groupon clone earn with such a deal? A successful service needs to control the deal acquisition costs as well as getting exciting deals (why should I buy a coupon for a dinner at a restaurant I don’t know? BTW: this could easily be covered by Qype that already offers a coupons solution which could be used for a Groupon service). For exciting deals I need a long term customer acquisition agreement with my supplier. This means that I might need only to agree once on a deal that than can be used four times a year in several cities. Furthermore there are many different ways to differentiate the offerings on a site.

It will be very interesting to see how the situation might look like by the end of the year. Personally it shows to me that there are currently not enough really new and interesting ideas out there about the web scene could talk about.

Groupon Clones so far:

They already received a decent Angel funding (Stefan Glänzer among others) and start to advertise their service on StudiVZ (still bigger in Germany than facebook). Currently they operate in Hamburg and Berlin.

A Rocket Internet investment (know as the start up incubator from the Samwer Bros.). This means that they will push their service within the next month heavily.

News vs. Information or why I don’t need print anymore

December 12, 2009 by joergland

Every single day you can read about the fatal situation the newspapers are currently facing. They sell less numbers of their products. They get less for the ads they sell. They always complain about the evil web that destroyed their very lucrative business model. At the same time they still have to carry their burden of a large cost base. I recently talked to a guy from a large German publisher and when he told me about how much their employees cost I easily understood their cost base.

The role of the publisher in the past

In the past the newspaper was the most important source for the people to be informed about what has happened in the world. The Magazines as the other large print category were not that much about daily information and more about information in certain areas plus entertainment/promotion but still had a similar important role about finding out what is going on. TV and print could easily live together because a printed magazine/newspaper had the big advantage of reading it whenever and wherever I want and the brands who paid for the ads considered both as important. For them print was a very important way to reach the consumer.

What has changed?

Today the situation is quite different for both of them. Today, and this is what I would like to point out in this post, I consume information in a different way than I was used to a couple of years ago:

I would separate my sources of information into four categories including the preferred products I consume for each category:

  • Aggregated: Google News
  • Social: Shared links on Social bookmarking sites, twitter or facebook
  • Feeded: RSS Feeds with the sources I really want to monitor
  • Print: ‘Zeit’ newspaper

The objectives of these sources are totally different. Aggregated News sites offer me the most efficient way to check whether something relevant has happened in the world. The social related information are more about recommended links from people I know and thus they are preselected for me by my social graph. My RSS feed is a way for me to look at everything what is happening within the ecosystem I work in (plus some feeds related to my hobbies). I really love feed readers, because I do not miss a thing, most of the time the headline provides me enough information about whether I want to read the article or not. Feeds are also great to read on my mobile phone as well. Well and then I am still reading the ‘Zeit’ newspaper which is a weekly newspaper that provides me with detailed background information on selected topics. It also gives me the chance to get some insights into topics I otherwise would miss online (everything else is filtered). I really enjoy reading this on the weekend – totally relaxed knowing that I do not have to read it, because everything really important to my daily live is already covered by my other sources of information.

That is the main problem for the publishers: I spent my attention to many different and separated sources without being depended on one paper who is the expert – there are tons of experts out there and they are just a click away. Even without knowing all the sources I can rely on the people who have retweeted or commented on a post/article.

The only area where the newspaper are still very useful in are very regional news about local topics, for now.

web 2.0 Expo NY

November 24, 2009 by joergland

Last week I was in New York for a couple of meetings as well as for the web 2.0 Expo. This post is about my thoughts on the most interesting topics discussed at the show and the show itself.

The two topics I would like to highlight are HTML5 and the implications that come along with this technology and the widely discussed social and real time search terms.

HTML5
Tom Hughes-Croucher (Yahoo!) gave a pretty good presentation of his view on HTML5 including many examples of how this will change the future of web apps.
It was impressive to see how much more can be done within a browser by using HTML5 (some examples can be found on html5demos.com).
I do not want to get too much in detail, but I am very sure that this will affect (among others):

  • gaming: because even more complex graphics and operations can be brought to online games (saves distributions costs and offers more possibilites).
  • Google Chrome OS success: well now the only OS for a regular user can be a Browser
  • mobile Apps: because more information can be cached for the case of offline usage

Social / real-time search
Currently most people are talking about social and real-time search as a new kind of search that could harm Google and Co. The main reason for this assumption is that information found within my social graph are much more valuable than a regular web search. In my opinion this might be true for some cases (e.g. music or movies), but in other cases it is less valuable. A combined search within my social graph, crowd sourced sites (social bookmarking) and a regular web search would be the best way to find the information I need. Real-time search like twitter search might be interesting for checking what currently is discussed within the community and seems to be a hot topic but for all other use cases this search offers very little value to me. But I am very sure that facebook and Co will come up with interesting apporaches in the near future who even make the real-time search compelling.

Highlight
The presentation by Baratunde Thurston at the Web 2.0 Expo NY about #Hashtag is my absolut favorite and a must view for everyone!

The Event
The web 2.0 Expo in San Francisco (April) was better than the one in NY. The chance to meet people around the event is much easier and you also will meet more start-up people. Also the Expo hall was tiny in comparison to the one in SF (actually it was just a tiny shared part of the hall with another Expo happened at this venue). It was still a good conference to see what is going on and to meet people personally and not in the digital world, but next time I will visit the event in San Francisco again.

Domain Pain

September 30, 2009 by joergland

For whatever reason someone needs a Domain, there is always the pain of finding the right Domain. Let’s take the example of starting a web business. Today the Domain comes first and the company name follows. Why? Well the Browser is the gate for user getting to your business. And you want the people to get to your business as easy as possible which means typing in your company name should always lead to your site and not to another one. The problem is that Domains get scarce over time just because most (at least the ones who are in relation to real world words) are already taken. But before looking at domains everyone should bear in mind the following points when looking for a name for their business:

  • The name needs to be Descriptive
  • Keep the name as short as possible (makes it also easier to type on a keyboard)
  • Take an unique name (you don’t want to be confused your business with a competitors business)
  • The name needs to be easy to remember.

In my opinion a big issue when it comes to fantasy business names. Especially names who should sound like something but are written in a different way.

  • The name should be easy to spell (so you avoid frustration by typing in a wrong URL)
  • A catchy name makes it even easier to brand your business later and
  • Don’t make it too narrow if you might want to extend your business into new fields in the future.

> Seems to be very difficult, especially in the light of the domain issue which also has to be solved.

Domain Pain

So what is the best ways to start looking for a name?

I would recommend to follow point 1 to 6 for finding your name.

1. Ask yourself ‘What is my solution all about?’

Write down the main functionality or topic from a user perspective.

2. Find descriptive words

You can use a service like thesaurus.com to find a whole set of words belonging to your main functionality (type in a word like “music” and it comes up with synonyms and related words)

3. Combine those words either with other words or just with an ending to make it more unique

An example could be the company Friendster who added just ‘ster’ to the word ‘friend’.

But if your business is working in one field and offers a special solution a very nice way to find a name is by combing two words describing both parts. Soundcloud did this very well by connecting ‘Sound’ for music and ‘Cloud’ for their solution.

4. Check the points I have mentioned before (descriptive, short etc.)

5. Check the name in terms of Multilanguage usage

Does it sound good in any language you want to cover and does it not contain a different meaning in another language (like the old marketing textbook example of Chevy Nova meaning in Spanish ‘doesn’t run’)

6. Check if the Domains are untaken

All the names you hopefully have found have to be checked for available Domains (domaintools.com is a useful tool). Decide beforehand on which Domains you want to cover (.com is the most important one, but also .tv or .fm could be interesting working in the music industry). If the Domain is taken you might be able to buy it for a reasonable price. Sedo for instance offers a marketplace for Domains (auction and fixed price) so you might find a good Domain there. I also assume that if the Domain is still untaken it shouldn’t be a problem in terms of legal issues (trademark), but you still should keep this in mind.

Hint: If you have found a name after all try to cover all other spots with this name asap (like on twitter).

To be honest: this work can be quite frustrating and won’t get easier in the future. I don’t think that the new top level domains will it make it much better (like .travel etc.). Anyway the time you spend on finding the right name is well invested because this decision will last for the entire lifetime of your startup. And not only the customer will be grateful for a well chosen name, also the investors and if applicable a buyer might appreciate that.

found: Marcus Schuler about the friendfeed acquisition

August 30, 2009 by joergland

I just read this article (Facebook kauft FriendFeed. Und Google?) by Marcus Schuler (in German). A good article about the acquisition and his opinion about the deal. He also posted a picture were Marcus Schuler, Sarik Weber and me were visiting Robert Scoble for a drink (I couldn’t remember that we took a picture). Robert as a really heavy user of friendfeed explained us in detail why he prefers friendfeed (mainly because of the functionality in terms of having a chat in real time with other users).

Source: www.marcus-schuler.com

Source: www.marcus-schuler.com

You can read the full article here.

iPhone OS vs Android

August 20, 2009 by joergland

For the last week I had the chance to use a HTC Magic running on Android OS. What I experienced in this time made me to deliberate about the potential of Android. The first time I got in touch with Android was when we received the G1 at cellity. Since the phone failed to grab me and the Android market wasn’t really well equipped with apps, I didn’t work with it like was used to play with the iPhone. But now with the HTC Magic (and the HTC Hero incl. multitouch) and some more Apps in the Android Market I became acquainted with Android really well. Apple will experience another serious competitor in the future because of three main reasons:

1. more Android phones are out there (very soon)

The first Android phone was the G1, which hasn’t the same nice appearance than the iPhone. But now with the HTC Magic (a very good looking phone), the HTC Hero and other phones from companies like Samsung or SonyEricsson running on Android OS soon there will be so much more customer out there. This means for any developer that it makes more sense to develop on Android than on any other OS in order to reach as many as possible users. This leads me directly to the next point:

2. easier to develop for Android

A friend of mine has been for quite a while a coder, but he never has been into mobile software at all. Since he recently also got the HTC Magic he started to wonder about how he could develop on Android and he was really impressed by how easy it was to develop a small app (the app just graps the data from his operator about how much of his free web traffic he has used so far and how many calls he has made). The documentation seems to be very good, whereas some coder who started working on iPhone Apps said that it was a kind of a hassle.

3. the UI is better

The last major point is the UI. Don’t get me wrong – I like the iPhone, but Android is making more out of it. Wheras Apple offers just many Icons on a Desktop Google presents the main functions on one screen. So the Search, Mail, Favorite contacts (HTC Hero is doing this) and so on are next to the Apps I favorite most. Apps I don’t really need that often are somewhere in the background. Any handset manufacturer now can change those settings (depending on what they think they user like most). The way they are doing this is the right one: Put the main features on my desktop and allow me to add some personal apps next to it.

source: YouTube; phonedog

If Apple sticks to its Icon Collection on its iPhone I think Android will appeal more to the mass market and Apple can’t just rely on their Appeal – there will be more handsets like the HTC Magic, which look easily as nice as the iPhone.

Finally I also want to point out the fact that HTC is already using Micro-USB and not a very special solution which basically just costs money and produces extra waste.

My first week at Nokia

August 18, 2009 by joergland

Last week I moved from Hamburg to Berlin for my new position at Nokia (Nokia Gate 5 GmbH). Since the city was already familiar to me I really looked forward to experience the Nokia Spirit. Nokia Berlin is great, especially the focus on services is so exciting. In the near future the software running on the phones are crucial and users will judge a phone (which they should buy at the end of the day) by the overall package they get (and the services on the phones are an integral part of it). Through this all handset manufactures want to get back to higher overall sales prices per phone hoping that the customers perceive those phones as worthier. I really look forward to be a part of the team who is working on services for the world largest handset manufacturer.

Joerg Land

Joerg Land